Q.How I have to credit money in my Journeyneeds account?
A.You can deposit money in our Bank account and send a request on our email ID on update Support@journeyneeds.com  Bank detail you will get from our website or our customer care department.

 

Q.Why am I not getting a deposit option for payments on the final booking page?
A.This happens when you are not logged in into your account or you have been logged out of your account. Please login again into your agent account to continue booking using your deposit account.

 

Q.I'm trying to login but I get a message saying, Unable to Login, Agent Id/Password Invalid?
A.This can happen because of two reasons:
The Agent Id (Mobile/E-mail) entered is invalid. Please re-check your agent id entered or contact our help desk at help Journeyneeds to verify whether the user id being entered is valid or not. In case the password being entered is invalid, Click on Forgot Password link, provide us your Email-ID registered with us then click on submit, we will email you the password instantly on the same email id given by you.)

 

Q.Why is a airline not available or showing up on search results? 
A.If a particular airline doesn't show on the fare search results page that means seats are not available on that particular day for that airline or that airline doesn't fly that sector. In case there is a technical issue due to which some airline is not available on Journeyneeds , you can get the reservations done by calling our reservations desk directly.

 

Q.How do I apply for any group bookings? 
A.If you have any group bookings for groups of 10-15 or more please send us the details of your booking at help Support@journeyneeds.com or reach our group desk at. We shall assist you with the best available group fares at the earliest. Alternately, you can use offline enquiry form to send the request.

 

Q. Can I start buying or selling as soon as I register? 
A. First you have to deposit some amount (trading amount) and within half an hour your account will get activated and then you can start the buying and selling the various products on offer. 

 

Q. I forgot my password, what should I do? 
A. Click on Forgot Password link, provide us your Email-ID registered with us then click on submit, we will email you the password instantly on the same email id given by you.

 

Q. How do I change my password? 
A. First login to your account, click on the change password link, enter your current password and new password and confirm the new password again and then click on submit. Log out of the system and then login again with the new password.