Q. What are the advantages you would get renting a car from us?
A We provide great car rental services at very competitive rates. We have a very friendly and efficient staff to help. All our cars are new, well maintained and are driven by chauffeurs who are highly experienced and courteous.
Q. How do we ensure privacy and security of your credit card?
A At Journeyneeds, we want you to feel safe and secure booking your rental car with us online. Our authorized credit card processing merchant does the entire credit card authorization through high end secure payment gateway. Our merchant uses the latest technology called SSL (Secured Socket Layer), which encrypts your credit card number and other information before they travel on the Internet and it is registered with Verisign, the world's best and most trust worthy net authentication agency. Thus, providing Journeyneeds customers guaranteed security for their credit card information.
Q. How is the itinerary confirmation provided?
A The moment the user enters the credit card information and the credit card is approved, the confirmation page shows the Reservation number which can be used for any future references. Also, a confirmation mail is sent for your record to the email address provided immediately with the details of the itinerary. A couple of days later another mail is sent confirming that all the arrangements are made for the trip.
Q. What if the plan changes and the car is needed for extra days?
A We understand that the trip plan can change and in the event that the car is needed for more time/days than what the car was booked for, the car can be made available. If the trip is already in progress, the charge for the additional trip can be given directly to the driver. However, that would be subject to the availability of the car. In case the trip is yet to take place, drop a mail to Support@journeyneeds.com mentioning your request for the change in the trip plans.
Q. What if the plan changes and the trip needs to be cancelled or shortened?
A For issuing the refund, happening because of the cancellation of the trip or because of the shortening of the trip, the request should be made at least 48 hours before the trip was scheduled to take. For making the changes, drop a mail to Support@journeyneeds.com mentioning your request for the change in the trip plans. Please, note a fee of 10% of the refund amount will be charged to cover the cost of arrangements.
Q. Why you can not book the car for today?
A. We need a couple of days to make the arrangements for your itinerary and hence we allow to make the trip only after 2 days from today. Also, in some cases, it might be necessary because of the time difference between India and your country.