Q. Can i book the return ticket? 
A Yes, you can book your return tickets.

 

Q. What are the mode(s) of payment when I buy the ticket online? 
A Just have balance in your Journeyneeds account.

 

Q. Can I buy ticket online with my credit/debit card for someone else? 
A Yes, as long as you provide the valid data of the credit card, you can buy tickets for any other person. There is no requirement for the credit card to be produced while boarding the bus provided that the passenger submits the identity proof that was mentioned in the passenger information page while booking the tickets. 

 

Q. What is the commission available on bus bookings? 
A. The commission generally varies between 4% depending on the bus operator for which bus ticket is being booked. The commission is rolled back to your agency deposit account as and when the transaction is completed.  

 

Q. What do I do if I miss my bus? 
A If you miss the bus for whatsoever reason, you are not eligible for any refund.

 

Q. What all that I carry with me on the Bus? 
A Cabin luggage limit is subjected to the bus operator's policy and may vary from operator to operator; you can call our call center to obtain the specific details.

 

Q. How can I retrieve my tickets? 
A. You can retrieve your travel ticket online by providing the booking reference number of  Journeyneeds. The link for Check Status is available on the home page.

 

Q. What are the advantages of purchasing a bus ticket with Journeyneeds? 
A 
• You can choose your seat 
• Book All India Buses of the most premium operators at one point 
• Real-time inventory of all operators is available up till the last moment of departure 
• You can book your bus tickets online 
• You can take instant e-ticket printouts from the system  • You can use the same deposit account for bookings  • Maintain your back-office MIS and accounts online for all buses If you think we can add value in any other way, you can send us your feedback. 

 

Q. Does booking online cost me more? 
A Not at all! You will pay exactly the same price as you would pay to the bus operator. If you think we have charged you more for your bus ticket, please feel free to send us the details by filling the feedback form. We have many satisfied customers and one of the reasons is that they get all the convenience at the same cost!

   
Q. I don't have a printer. Is it a must to take the printout of the ticket? 
A Yes. It is a must to take a printout of the ticket and produce it at the time of boarding. A copy of the ticket will be sent to you by e-mail. If you don't have a printer at the time of booking, the e-mail can be printed later and the same may be produced at the time of boarding. 

 

Q. I've lost my ticket. What do I do now? 
A A copy of the ticket would have been sent to you by e-mail when you booked the ticket. You can also take a re-print of the ticket at any time by going to our website and clicking on check status and entering the TRAVEL Booking Reference Number.

 

Q. Your site shows me a request button when I search for my route. What is this? 
A Tickets to some bus services are available through request. For these services, 'On Request' button shows up instead of the 'Book' button. You will have to click on the 'On Request' button to place your request. Our customer service executive will then arrange for tickets and contact you.

 

Q. I have placed a request. How much time will it take to hear from you now? 
A Based on the requests queue and date of journey, our service executive will contact you anywhere between 10 minutes to half an hour.

 

Q. Does the owner of the credit card with which the ticket is purchased need to be one of the passengers? 
A No. A passenger can use any card to pay for the ticket, not necessarily his own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus. 

 

Q. What Payment options do I have? 
A. The different payment options are: 
• Pay through Credit card. 
• Pay through Agency Deposit. 

 

Q. Can I cancel my ticket online? 
A. Yes. The bus ticket can be cancelled online itself through your agency login. You need to open the bus booking details and click on the Cancel Seat Button to cancel the seat. The refund is calculated based on the cancellation policy of the bus operator and the amount is refunded back to your agency deposit account. Please note that the cancellation fee and cancellation period may slightly differ for specific bus services. Please contact any of our executives for complete details.