Q.What do I do if I need to reschedule a ticket?  
A.You can reschedule the ticket by calling the Airline directly or by email our Help Desk at Support@journeyneeds.com  between 10 AM and 6 PM.

 

Q. Reversal of Commissions on Cancellation of Jetlite, Jet Airways, Indian Airlines and Kingfisher
A.For the above airlines on cancellation of their tickets the commissions are reversed. The same is not true in case of cancellation of low cost airlines.

 

Q.If I am a non-resident can I buy a ticket in INR (Indian Rupees)? 
A.Yes you can buy a ticket in INR at the same price as shown in the website.

 

Q.If the client cancelled the ticket for any reason will the refund of the commission will be deducted or not? 
A.Yes if the client cancelled the ticket in any reason the commission will be deducted.

 

Q.How do I contact Journeyneeds just go customer service department?
A.We have a dedicated travel agent line staffed with customer service representatives trained to meet your specific need you can contact at our customer care.

 

Q.What are the cancellation charges of a domestic air ticket? 
A. For all refundable class tickets, the airline cancellation fee is charged per sector per passenger. All charges for individual airlines is below on per sector per passenger basis.
Note: In case of cancellations done directly from the airlines, it is mandatory to contact  Journeyneeds as the airline will not be able to refund your tickets booked on Journeyneeds. The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. In case of flight cancellation Journeyneeds will process a full refund to the customer.

 

Q. What age is considered a Child and infant? 
A. 
 Infant - The age of 0-2 years are called as infant. 
 Child - The age of 2-12 years is called as child.

 

Q.What is an e-ticket? 
A.An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter of airport to get boarding card. The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo id proof as a mandatory. 

 

 

Q. How do I know my reservation was booked? 
A.You will receive an SMS and email on confirmation of your booking with Journeyneeds . 

 

Q. How will I get my boarding pass for an e-Ticket? 
A.You will receive an SMS and email on confirmation of your booking with Journeyneeds